OPEN NOW! Free shipping over 100€!

SHIPPING 

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

High order volumes during certain times may lead to an extended processing time, we apologise in advance for any inconvenience this may cause you.



National and International Shipping Rates and Estimates

Shipping charges for your order will be automatically calculated and displayed for you at checkout. 



Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

High order volumes during certain times may lead to an extended processing time, we apologise in advance for any inconvenience this may cause you.



Orders in Zone 1+2 (see below) over 100€ of value have FREE SHIPPING, please see the zones and rates below.

Orders in Zone 3 (see below) over 500€ of value have FREE SHIPPING, please see the zones and rates below.



Zone 1+2 (4-6 business days)     

Below 100€          4.49€

Over 100€            FREE



Zone 3 (7-10 business days)       

Below 100€          13.49€

Over 100€              9.49€

Over 300€             5.49€

Over 500€               FREE



Zone 1+2: Andorra, Austria, Belgium, Czechia, Denmark, France, Germany, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City 


Zone 3: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Isle of Man, Latvia, Lithuania, Malta, Portugal, Romania, Guernsey, Jersey 



Local delivery

We do not offer any local delivery unfortunately.



In-store pickup

You can skip the shipping fees with free local pickup at our Lux & Deals store at the Hamburg Hanseviertel. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11.00- 20.00 on working days. Please have your order confirmation email with you when you come.

 


Import duties and taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.Swiss Brand Partners (Germany) GmbH is not responsible for these charges if they are applied and are your responsibility as the customer.



How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at service@luxanddeals.com with your name and order number, and we will look into it for you.

Your order will be trackable via the link provided in your order dispatch confirmation email.



Returns 

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at returns@luxanddeals.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

You can find more details here.

If you have any further questions, please don't hesitate to contact us at service@luxanddeals.com.



Contact

For more information about our shipping policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@luxanddeals.com or by mail using the details provided below:


Lux & Deals (Hanseviertel), Große Bleichen 30/36, 20354 Hamburg, Germany

Last updated: 03.12.2020



Legal Notice

According to § 5 TMG 


Contact: 

Elke Kiesswetter

Telephone: 004940 3499 3992

Email: elke@luxanddeals.com


Registration in the registry court: Hamburg

Registration number: HRB 164720


VAT-ID: 

Sales tax identification number according to §27a Value Added Tax Act: DE 334006010