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RETURNS

Returns


Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.


The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us


 

Lux & Deals


Swiss Brand Partners (Germany) GmbH


Große Bleichen 30/36


20354 Hamburg


returns@luxanddeals.com


 

by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.


 


Sample: 


- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)


- Ordered on (*)/received on (*)


- Name of the consumer(s)


- Address of the consumer(s)


- Signature of the consumer(s) (only in the case of communication on paper)


- Date


 

To comply with the withdrawal period, it is sufficient that you send the communication about the exercise of the right of withdrawal before the expiry of the withdrawal period.



Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to


Returns address:


Lux & Deals

Swiss Brand Partners (Germany) GmbH

Große Bleichen 30/36

20354 Hamburg

Germany

E-mail: returns@luxanddeals.com


to return or hand over the goods. The deadline is met if you send the goods before the end of the period of fourteen days.


The buyer bears the cost of 6.95€ per return from Germany. The cost of 6.95 EUR per returned order will be subtracted from the amount refunded to your original payment method. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that are not necessary for testing the condition, properties and functioning of the goods.


Damages and issues 

Please inspect your order upon reception and contact us immediately at service@luxanddeals.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on items bid on and gift cards.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, after the cost of 6.95 EUR for the return has been substracted. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Refund cost


Returning an order will cost you 6.95 EUR, which we will subtract from the amount refunded to your original payment method.


Damages and issues 

Please inspect your order upon reception and contact us immediately at service@luxanddeals.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on items bid on, sale items and gift cards.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, after the cost of 6.95 EUR for the return has been substracted. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Refund cost

Returning an order will cost you 6.95 EUR, which we will subtract from the amount refunded to your original payment method.